SHIPPING INFORMATION
We know shipping options are important for our customers. We've worked hard to bring you a range of urgent, quick or cost effective worldwide shipping options.
(1) Courier estimated delivery time, in business days, is based on receiving your order by 11am PST, Monday to Friday. These orders are normally shipped within 1-3 work days except for circumstances beyond our control.
Orders received on Friday after 11am PST will be processed on Monday or the next business day after a holiday. We close on weekends and Canada public holidays.
Note: For urgent/emergency pet illness, consider our Distant Pet Emergency Healing therapies, see our Holistic Pet Services menu for a list of options or contact us for help.
(2) Since we are not a retail outlet, we appreciate pickup by appointment only (we are in Port Coquitlam, BC, Canada). Please contact us and select 'Local Pickup' as a shipping option. We absolutely cannot deliver or arrange shipping options outside of our contract couriers.
(3) All fast shipments by courier (e.g. Purolator, FedEx, UPS, Greyhound, Canada Post Priority Courier) require a physical delivery address. PO Box shipment is available for regular speed Canada Post options worldwide.
(4) If shipping price displays as $0.00 or $10,000, this option is unavailable for your area (except 'No Shipping Required'). All shipping fees are in Canadian currency and will display once you fill in your ship to/bill to address and click 'Next'.
(5) Courier's fuel surcharge is already included in the shipping prices. GST or HST will be calculated for Canadian customers.
(6) Due to volumetic weight, rural surcharges, rapid courier rates and rules changes, we reserve the right to hold the order and contact you to settle the higher rate.
(7) Since we have no control over the postal services, courier companies and their counterparts in various countries, we assume no responsibility nor liability if delay, damage or loss occurs due to strikes, accidents, weather disturbances, equipment malfunction, human errors or other unforeseen events. We reserve the right to redirect your shipment, if possible, and contact you to settle the higher rate, if needed, prior to shipment.
(8) Custom regulations and taxes vary in different countries. You are responsible for any custom charges, duties and local taxes. We hold no responsibility nor liability for any damages, delay, loss or confiscation of your order by your custom offices.
return to top
USA SHIPPING OPTIONS
(see also Mon-Fri 11am PST cut off time above)
USA Surface Parcel (Canada Post)
Economical delivery to continental USA, Alaska, Hawaii & US territories. Usually 6-15 business days but some regions may take longer depending on your local postal standard. PO box ok. There is no tracking for this service. [Note: Canada Post canceled this service in 2013 and is no longer available.]
USA Air Packet (Canada Post)
Cost effective delivery to continental USA, Alaska, Hawaii & US territories. Usually 4-12 business days but some regions may take longer depending on your local postal standard. PO box ok. Maximum 2 lbs. There is no tracking for this service.
USA Xpresspost (Canada Post)
Fast delivery to continental USA, Alaska, Hawaii & US territories. Usually 3-6 business days for major cities. Some regions may take longer depending on your local postal standard. PO box ok.
Where Do We Ship in the US?
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, South Carolina, South Dakota, Tennesse, Texas, US Virgin Islands**, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
*Except FedEx Ground, Purolator Express
If you wish to ship to a US territory not on the above list, please contact us for a custom shipping quote.
return to top
CANADA SHIPPING OPTIONS
(see also Mon-Fri 11am PST cut off time above)
Canada Regular Parcel (Canada Post)
Economical delivery: 1-8 business days for major centres, 4-12 business days for non-major centres and 6-18 business days for northern & remote locations. PO box ok.
Canada Xpresspost (Canada Post)
Fast delivery: 1-3 business days for major centres, 2-4 business days for non-major centres and 5-8 business days for northern & remote locations. PO box ok.
Canada Courier Service
Urgent delivery: 1 business day for 21 major centres ONLY (see also Mon-Fri 11am PST cut off time above), 1-4 business days for non-major centres and 5-8 business days for northern & remote locations. Physical address only. No PO box.
As far as we know, these are the 21 major centres: Vancouver, Victoria, Edmonton, Calgary, Regina, Saskatoon, Winnipeg, Kitchener, London, Windsor, Toronto, Hamilton, Ottawa, Montreal, Quebec, Fredericton, Saint John, Moncton, Halifax, Charlottetown and St. John's. Note that these designations may change and new cities may be added.
Where Do We Ship in Canada?
British Columbia (BC), Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia (NS), New Brunswick (NB), Prince Edward Island (PEI), Newfoundland (Nfld)/Labrador, Yukon, Nunavit and Northwest Territory (NWT).
For emergency personal pickup, we are 45-60 minutes from Vancouver. Driving distance from Vancouver, Burnaby, New Westminster, Richmond, Delta, Ladner, Tsawwassen, North Vancouver, West Vancouver, Surrey, Cloverdale, White Rock, Langley, Port Moody, Coquitlam, Port Coquitlam, Pitt Meadows, Maple Ridge, Mission, Aldergrove, Abbotsford, Chilliwack and Squamish.
return to top
INTERNATIONAL SHIPPING OPTIONS
(see also Mon-Fri 11am PST cut off time above)
International Surface Parcel (Canada Post)
An economical option for delivery that is not time-sensitive. Approximately 4-6 weeks depending on your local postal standard. PO box ok. There is no tracking for this service.
International Air Packet (Canada Post)
A cost effective option, usually 6-12 business days, but some regions may take 2-4 weeks depending on your local postal standard. PO box ok. There is no tracking for this service. Maximum 4.2 lbs.
Where Do We Ship Outside of Canada & the United States?
Australia, Austria, Bahamas, Barbados, Belgium, Cayman Islands, Denmark, Finland, France, Germany, Greece, Hong Kong (HK), Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, Netherland Antilles, New Zealand (NZ), Norway, Portugal, Singapore, Spain, Sweden, Switzerland and the United Kingdom (UK).
If you wish to ship to a country not on this list, please contact us for a custom shipping quote.
return to top