Reschedule an Appointment

Note: An appointment is not confirmed until we email you with the confirmation.

We rarely have to reschedule confirmed appointment. If that need indeed arises, we will send you an email notice ahead of time.

If you need to reschedule the appointment, please notify us by noon on your appointment day or at least 1 hour before the appointment. See 'no show' below for more information.

Cancel an Appointment

If we have to cancel an appointment due to an emergency, you have the option to reschedule or receive a full refund.

If you need to cancel the appointment without rescheduling, please notify us by noon on your appointment day or at least 1 hour before the appointment.

A $30 admin fee will be deducted automatically from the refund to recover staff time and credit card processing charges. See 'no show' below for more information.

No Show

If you have not notified us of cancellation or rescheduling at the time of our appointment or skip the appointment without any notification, your entire session fee is deemed non-refundable.

We will consider genuine emergencies and allow rescheduling minus 15 minutes from your session length. You can replenish that time by ordering a 15-minute extension to your session.

We respect your time and we ask you to respect ours. Thank you for your understanding.

Office Hours: Mon-Fri 9am-6pm (PST). Close Sat, Sun, public holidays (Canada).
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Forced Disclaimer: Information on this website, marketing materials and all communication are for educational purposes only. Statements on this website have not been evaluated by the FDA or Health Canada. The products are not intended to diagnose, treat, cure nor prevent any disease(s). We are not veterinarians. You understand you use non-veterinarian prescribed product, therapy, treatment, including ours, at your own risk. Always consult a veterinarian for your pet's health problem and condition.

Our Warning: Pharmaceutical medication and veterinary medicine can cause serious side effects, damage to your pet's health, even death. Use with caution. Always do your own homework, consult your own intelligence & intuition for your pet's disorder.