SHIPPING INFORMATION
We know shipping options are important for our customers. We've worked hard to bring you a range of urgent, quick or cost effective worldwide shipping options.
(1) Courier estimated delivery time, in business days, is based on receiving your order by 11am PST, Monday to Friday. These orders are normally shipped the same day except for circumstances beyond our control.
Orders received on Friday after 11am PST will be processed on Monday or the next business day after a holiday. We close on weekends and Canada public holidays.
Note: For urgent/emergency pet illness, please consider our Pet Emergency Distance Healing service or contact us for help.
(2) Since we are not a retail outlet, we appreciate emergency pickup only if you live close to Port Coquitlam, BC, Canada. Please contact us for a pickup appointment and select 'Local Pickup' as a shipping option. We absolutely cannot deliver or arrange shipping options outside of our contract couriers.
(3) All fast shipments by Purolator, Greyhound and Canada Post (Priority Courier) require a physical delivery address. PO Box shipment is available for regular speed Canada Post options worldwide.
(4) If shipping price displays as $0.00 or $10,000, this option is unavailable for your area (except 'No Shipping Required'). All shipping fees are in Canadian currency and will display once you fill in your ship to/bill to address and click 'Next'.
(5) Courier's fuel surcharge is already included in the shipping prices. GST or HST will be calculated for Canadian customers.
(6) Due to volumetic weight, rural surcharges, rapid courier rates and rules changes, we reserve the right to hold the order and contact you to settle the higher rate.
(7) Since we have no control over the postal services, courier companies and their counterparts in various countries, we assume no responsibility nor liability if delay, damage or loss occurs due to strikes, accidents, weather disturbances, human errors or other unforeseen events. We reserve the right to redirect your shipment, if possible, and contact you to settle the higher rate, if needed, prior to shipment.
(8) Custom regulations and taxes vary in different countries. You are responsible for any custom charges and local taxes. We hold no responsibility nor liability for any damages, delay, loss or confiscation of your order by your custom offices.
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USA SHIPPING OPTIONS
(based on cut off time 11am PST)
USA Surface Parcel (Canada Post)
Economical delivery to continental USA, Alaska, Hawaii & US territories. Usually 6-15 business days but some regions may take longer depending on your local postal standard. PO box ok. There is no tracking for this service.
USA Air Packet (Canada Post)
Cost effective delivery to continental USA, Alaska, Hawaii & US territories. Usually 4-12 business days but some regions may take longer depending on your local postal standard. PO box ok. Maximum 2 lbs. There is no tracking for this service.
USA Xpresspost (Canada Post)
Fast but non-emergency delivery to continental USA, Alaska, Hawaii & US territories. Usually 3-6 business days for major cities. Some regions may take longer depending on your local postal standard. PO box ok.
USA Purolator Express
Urgent by 6pm 1-2 business day delivery to over 35,000 cities in continental USA, Alaska & Hawaii. Non major cities may take longer. Physical address only. No PO box. Maximum 5 lbs.
USA Purolator Express Plus
Urgent by noon 1-2 business day delivery to over 35,000 cities in continental USA, Alaska & Hawaii. Non major cities may take longer. Physical address only. No PO box. Maximum 5 lbs.
USA Purolator Special Service
Urgent Saturday delivery to major cities in continental USA. Non major cities will arrive Monday or later. Not available for Alaska or Hawaii. Cut off time Friday 11am PST. Physical address only. No PO box. Maximum 5 lbs.
Where Do We Ship in the US?
Alabama, Alaska*, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Florida, Georgia, Hawaii*, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico**, Rhode Island, South Carolina, South Dakota, Tennesse, Texas, US Virgin Islands**, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
*Except Purolator Special Service
**Except Purolator Express, Purolator Express Plus & Purolator Special Service
If you wish to ship to a US territory not on the above list, please contact us for a custom shipping quote.
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CANADA SHIPPING OPTIONS
(based on cut off time 11am PST)
Canada Expedited Parcel (Canada Post)
Economical delivery: 1-8 business days for major cities, 1-12 business days for non-major cities and 6-14 business days for northern & remote locations. PO box ok.
Canada Xpresspost (Canada Post)
Fast delivery: 1-3 business days for major cities, 1-4 business days for non-major cities and 5-8 business days for northern & remote locations. PO box ok.
Canada Priority Courier (Canada Post)
Urgent delivery: Next business day (noon or 5pm) for 21 major cities, next work day noon to 4 business days for non-major cities and 5-8 business days for northern & remote locations. Physical address only. No PO box.
As far as we know, these are the 21 major cities: Vancouver, Victoria, Edmonton, Calgary, Regina, Saskatoon, Winnipeg, Kitchener, London, Windsor, Toronto, Hamilton, Ottawa, Montreal, Quebec, Fredericton, Saint John, Moncton, Halifax, Charlottetown and St. John's. Note that these designations may change and new cities may be added.
Canada Purolator Express
Urgent 6pm next business day delivery to 21 major cities. Other Canadian destinations WILL take longer. Physical address only. No PO box. Rural surcharge may apply.
Canada Purolator Express Plus
Urgent 10:30am delivery to major cities only. Other destinations WILL take longer. Not available to Yukon, Nunavit and NWT. Physical address only. No PO box. Maximum 5 lbs.
Canada Purolator Special Service
Urgent Saturday delivery to major cities only. Other destinations WILL arrive Monday or later. Not available for PEI, Yukon, Nunavit and NWT. Cut off time Friday 11am PST. Physical address only. No PO box. Maximum 5 lbs.
Canada Greyhound Delivery/Bus Station-Depot Pickup
Greyhound delivers door-to-door to many cities and is a speedy option for BC, Alberta and rural Canada. Transportation time range from 1-7 days for most areas. We've been told by some rural customers that they receive their package faster this way than with Canada Post or other couriers. Physical address only. No PO box. Maximum 5 lbs.
For certain cities, however, station/depot pickup is the only option. Also, if your package arrives late at night, on a weekend or holiday and you don't want to wait for delivery on a work day, then the pickup option is for you. Please check with your local Greyhound bus station or depot to make sure you have access for pickup if necessary.
We select the door-to-door delivery option automatically (Greyhound delivers Mon-Fri only), and if unavailable, the station/depot pickup option (they will call you when the package arrives). You can specify "I prefer Greyhound station/depot pickup" in the "instructions to seller" box on the order form if desired.
Where Do We Ship in Canada?
British Columbia (BC), Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia (NS), New Brunswick (NB), Prince Edward Island (PEI), Newfoundland (Nfld)/Labrador, Yukon, Nunavit and Northwest Territory (NWT).
For emergency personal pickup, we are 45-60 minutes from Vancouver. Driving distance from Vancouver, Burnaby, New Westminster, Richmond, Delta, Ladner, Tsawwassen, North Vancouver, West Vancouver, Surrey, Cloverdale, White Rock, Langley, Port Moody, Coquitlam, Port Coquitlam, Pitt Meadows, Maple Ridge, Mission, Aldergrove, Abbotsford, Chilliwack and Squamish.
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INTERNATIONAL SHIPPING OPTIONS
(based on cut off time 11am PST)
International Surface Parcel (Canada Post)
An economical option for delivery that is not time-sensitive. Approximately 4-6 weeks depending on your local postal standard. PO box ok. There is no tracking for this service.
International Air Packet (Canada Post)
A cost effective option, usually 6-12 business days, but some regions may take 2-4 weeks depending on your local postal standard. PO box ok. There is no tracking for this service. Maximum 4.2 lbs.
Where Do We Ship Outside of Canada & the United States?
Australia, Austria, Bahamas, Barbados, Belgium, Cayman Islands, Denmark, Finland, France, Germany, Greece, Hong Kong (HK), Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, Netherland Antilles, New Zealand (NZ), Norway, Portugal, Singapore, Spain, Sweden, Switzerland and the United Kingdom (UK).
If you wish to ship to a country not on this list, please contact us for a custom shipping quote.
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