For each visitor to our web page, our web server recognizes no information regarding the domain or e-mail address. We collect aggregate information on what pages visitors access or visit, user specific information on what pages visitors access or visit and information volunteered by the visitor via the order form, newsletter registration form, contact form, feedback form, feedback testimonials and other site forms, gift certificates and survey information. We also collect the name and e-mail address of those who communicate with us via e-mail.
We do not collect email address from the Email a Friend form. No one is subscribed to our e-newsletter unless they specifically register via the Newsletter Registration form or answer to 'yes' to receive the e-newsletter in the order form.
The information we collect is used for internal review, to improve the contents of our web pages and customize the contents and layout of our page for individual visitor. Information volunteered by visitors are used by us for order fulfillment, issuing gift certificates, fulfiling prizes and contests, customer service, customer support, answering email, distributing e-newsletter, marketing, case study, testimonial and/or products and services improvement purposes. All other user information is discarded.
We respect the privacy of our customers and contacts. We do not sell, trade or offer information we collect with any outside companies or agencies (unless govern by law). We allow only internal employees and those companies we contract services with, such as website host provider, to store and or access specific information they need to carry out their intended job functions.
We employ industry-leading internet platforms and service providers to safeguard your information:
Our internet platform provider uses secured SSL certificate provided by VeriSign (SSL certificate provider for the top 10 U.S. banks and 93 percent of Fortune 500 companies), a physically secure data center monitored 24/7, limited facility access to experienced IT personnel, multiple firewalls to prevent unwarranted intrusion by hackers and viruses, regular updating and patching of system software and antivirus utilities, an established intrusion detection system, weekly vulnerability scanning by Security Metrics® and compliance with the guidelines set forth by the Visa and MasterCard CISP and SDP programs.
Our credit card and payment processor, Paypal, is a leader in security technology who uses state-of-the-art fraud prevention to stop cyber crime. Paypal has a team of over 2,000 specialists worldwide, includes former law enforcement officials, who work with agencies around the world to help protect you from fraud and identity theft, 24/7. Every transaction is reviewed by industry-leading, proprietary models that help weed out fraudulent activity. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your personal information is stored on their servers heavily guarded both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. Paypal's military strength security measures are world famous, trusted and the best available to-date.
All our educational, informational and marketing materials are communicated via traditional paper marketing materials and our opt-in Natural Pet Health E-Newsletter. Except for normal business email communication, opt-in e-newsletter and occasional paper marketing material send via snail mail, no other communication will be initiated by us from your information via this website. This does not include coincidental marketing campaigns that may contact you in your area where marketing data is obtained outside of and unrelated to this website.
If you no longer wish to receive e-newsletter from us, use the link at the bottom of each newsletter which links you to an unsubscribe page. To stop receiving e-mail communication or paper marketing material from us, please inform us via our online contact form and clearly state the form of communication, first and last name and the email address to cancel. To cancel your entire account from our database, please inform us in writing with the personal information to delete and the reason.
In order to add value to your visit and enhance your shopping experience, we have included some useful third party links. Since we have no control over the privacy policy on third party links, we assume no responsibility nor liability for their website content and other business activities. However, we welcome your feedback about our linked sites (including if the specific link does not work).
This privacy statement applies to information collected via this website only and does not apply to information collected offline.
This privacy statement is subject to change, please review this page periodically.
By using this website, you consent to and are bound by this privacy statement.
