Reschedule an Appointment
Note: An appointment is not confirmed until we email you with the confirmation.
We rarely have to reschedule confirmed appointment. If that need indeed arises, we will send you an email notice ahead of time.
If you need to reschedule the appointment, please notify us by noon on your appointment day or at least 1 hour before the appointment. See 'no show' below for more information.
Cancel an Appointment
If we have to cancel an appointment due to an emergency, you have the option to reschedule or receive a full refund.
If you need to cancel the appointment without rescheduling, please notify us by noon on your appointment day or at least 1 hour before the appointment.
A $30 admin fee will be deducted automatically from the refund to recover staff time and credit card processing charges. See 'no show' below for more information.
If you have not notified us of cancellation or rescheduling at the time of our appointment or skip the appointment without any notification, your entire session fee is deemed non-refundable.
We will consider genuine emergencies and allow rescheduling minus 15 minutes from your session length. You can replenish that time by ordering a 15-minute extension to your session.
We respect your time and we ask you to respect ours. Thank you for your understanding.